Eze Okoche
@ezeokoche
Account Operations Officer at Zenith Bank who handled cash operations and generated over 1.5 million naira weekly.
NigeriaWhat I'm looking for
At Zenith Bank Pl, I managed daily cash operations, reconciled ATM transactions, and handled customer transactions. Through cash swaps and cash sales with other banks, I generated over 1.5 million naira weekly.
At Zenith Bank Plc, I supported customers by phone, email, and live chat, and cross-sold bank products. I also kept accurate CRM records and helped resolve customer concerns.
As Campus Coordinator at The Lord’s Chosen Charismatic Revival Ministry, I organized events and sensitization campaigns, managed funds, and helped build relationships between the headquarters and campus members.
Experience
Work history, roles, and key accomplishments
Customer Support
Zenith Bank Plc
Jan 2022 - Dec 2023 (1 year 11 months)
Served as the first point of contact for customers, providing professional assistance via phone, email, and live chat. Cross-sold bank products to new and existing customers, enhancing customer engagement and increasing revenue.
Executive Trainee (Cash Officer 2)
Zenith Bank Plc
Jan 2017 - Dec 2022 (5 years 11 months)
Managed daily cash operations including ATM cash replenishment, cash count, and reconciliation of General Ledger (GL) accounts. Engaged in cash swaps and cash sales with other banks, generating over 1.5 million naira weekly.
Campus Coordinator
The Lord's Chosen Charismatic Revival Ministry
Jan 2012 - Dec 2014 (2 years 11 months)
Resolved conflicts and problems raised by members and non-members. Planned, directed, controlled, and organized members and events, and managed funds transparently.
Education
Degrees, certifications, and relevant coursework
IBM
Data Science Certification, Data Science
Pursuing a Data Science Certification from IBM via Coursera, currently in progress.
National Youth Service Corps
NYSC Certificate, National Service
2015 - 2016
Completed the National Youth Service Corps (NYSC) program.
LinkedIn Learning
Customer Service Certificate, Customer Service
Completed customer service certificates in chat/text support and problem solving/troubleshooting.
University of Nigeria, Nsukka
Bachelor of Science, Banking and Finance
2010 - 2014
Grade: Second Class Honors (Upper Division)
Earned a Bachelor of Science in Banking and Finance with Second Class Honors (Upper Division).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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