Open to opportunities

Ezaan Khan

@ezaankhan

Message

I drive technical programs, operational improvements, and data-driven user experiences across digital platforms.

India

Message

What I'm looking for

I'm looking to drive cross-functional technical programs where I can improve operations, use data to guide decisions, manage Agile delivery, and build better user experiences at scale.

At Allen Digital, I support payment, refund, and service-request operations across 300+ campuses in 78+ cities, resolving 50+ transaction issues weekly with an 80%+ SLA closure rate. I also improved the 14-day freemium onboarding experience, increasing user activation by 10%.

I bring hands-on program operations experience from Tata Motors, Indian Railways, and AAINA Dramatics, where I led audits, documented processes, coordinated vendors, and ran end-to-end events for 20+ team members. I use Agile practices, KPI tracking, Excel, Power BI, SQL, Jira, and Confluence to turn operational issues into measurable improvements.

Experience

Work history, roles, and key accomplishments

Current

Technical Program Manager-Consultant (e-comm)

Current

Allen Digital

Feb 2025 - Present (1 year 7 months)

Supported payment, refund, and service-request operations across Allen's network of 300+ campuses, resolving 50+ payment issues weekly with an 80%+ closure rate within SLA. Optimized the 14-day freemium trial experience, increasing user activation by 10%, and led Agile sprint operations including stand-ups, backlog tracking, and escalation management.