Rahul Joseph
@rahuljoseph
Data-driven Technical Program Manager delivering predictable enterprise tech rollouts and incident frameworks.
IndiaWhat I'm looking for
I’m a data-driven Technical Program Manager with 5+ years of experience steering complex technical lifecycles, cross-functional engineering dependencies, and milestone quality gates. I’ve led crisis management by architecting an enterprise Incident Command framework for 500+ active users and enforcing structured operational workflows and automated escalation loops.
In my current work, I drive predictable, on-time enterprise ERP/CRM rollouts across parallel software development, data, and product engineering clusters. I use SQL/SSMS for backend diagnostics, build Power BI KPI cockpits for executive leadership transparency, and author technical runbooks and operational playbooks that standardize handoffs, reduce friction, and accelerate onboarding alignment.
Experience
Work history, roles, and key accomplishments
Senior Executive – Digital Solutions
Navio Shipping Pvt Ltd
May 2021 - Dec 2025 (4 years 7 months)
Orchestrated cross-functional technical program delivery for enterprise ERP/CRM rollouts, managing dependencies and milestone quality gates. Built incident command workflows for a 500+ user base and delivered SQL/SSMS diagnostics and real-time Power BI KPI dashboards for leadership visibility.
Managed high-volume technical support queue workflows and operational escalations while meeting aggressive SLA targets. Analyzed ticket KPIs to drive root-cause resolutions and reduce cross-functional operational friction.
Education
Degrees, certifications, and relevant coursework
Sathyabama Institute of Science and Technology
Bachelor of Engineering, Mechanical Engineering
2013 - 2018
Grade: 6.8
Activities and societies: Biodiesel generation project completed successfully
Bachelor of Engineering in Mechanical Engineering from Sathyabama Institute of Science and Technology in Chennai (started April 2018).
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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