Ragini Dubey
@raginidubey
I deliver Agile technology programs and reliable payment operations at scale.
IndiaWhat I'm looking for
I've delivered enterprise technology initiatives at Mastercard across technical program management, Agile delivery, and business operations. I standardized delivery practices for a 30-member distributed operations team, reducing operational escalations by 80% and delivering 92% of roadmap items as planned.
In Mastercard business operations, I improved production reliability through blameless post-mortems, root-cause analysis, reconciliation, and operational runbooks. My work reduced MTTR by 40%, ITSM ticket volume by 60%, and 40 weekly manual engineering hours while supporting financial transaction workflows for 500+ corporate clients.
I've also supported data integration, application support, reconciliation file configuration, stakeholder requirements, and user training across TCS, IBM, and Kanix Infotech. I bring a practical, data-driven approach to managing dependencies, risks, audit readiness, continuity planning, and cross-functional delivery.
Experience
Work history, roles, and key accomplishments
Standardized Agile delivery practices across a 30-member distributed operations team, reducing operational escalations by 80%. Translated executive priorities into Program Increment epics and features, delivering 92% of roadmap items as planned.
Education
Degrees, certifications, and relevant coursework
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bachelor of Engineering, Computer Science and Engineering
Bachelor of Engineering in Computer Science and Engineering from Rajiv Gandhi Proudyogiki Vishwavidyalaya.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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