At PROTEL A.Ş., I provide first-line B2B support for Simpra on Windows and Android, helping restaurants, hotels, and multi-site businesses resolve application issues. I document requests in Salesforce, create issue tickets, and escalate cases to technical teams.
I support Yemeksepeti and Trendyol integrations and troubleshoot hotel interfaces and PMS services. I also analyze POS payment logs and use basic SQL and network checks to investigate and resolve issues.

