@eypyldz
Software Support Specialist at PROTEL A.Ş. troubleshooting Simpra, POS payments, and restaurant and hotel integrations.
TurkeyAt PROTEL A.Ş., I provide first-line B2B support for Simpra on Windows and Android, helping restaurants, hotels, and multi-site businesses resolve application issues. I document requests in Salesforce, create issue tickets, and escalate cases to technical teams.
I support Yemeksepeti and Trendyol integrations and troubleshoot hotel interfaces and PMS services. I also analyze POS payment logs and use basic SQL and network checks to investigate and resolve issues.
Work history, roles, and key accomplishments
Protel A.Ş.
Nov 2022 - Present (3 years 10 months)
Provide first-line B2B technical support for Simpra on Windows and Android devices, helping restaurants, hotels, and multi-site businesses resolve application issues. Document customer requests in Salesforce, create software issue tickets, and escalate cases to appropriate technical teams.
Okisan
Sep 2019 - May 2020 (8 months)
Assisted with fault diagnosis and repair of security cameras. Replaced faulty chips on circuit boards and performed post-repair camera testing.
Degrees, certifications, and relevant coursework
English Language Training, English Language
2026 -
Ongoing English Language Training since August 2026.
Learning SQL Through Practical Applications, SQL
Completed Learning SQL Through Practical Applications training in 2026.
Associate Degree, Mechatronics
2020 - 2022
Associate Degree in Mechatronics from Istanbul Arel University, completed in 2022.
Software and tools used professionally
TurkeyYou can contact Eyüp and 90k+ other talented remote workers on Himalayas.
Message EyüpSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Burak Arslan
Technical Engineer, zyxel
Önder Yoldas
IT System Engineer, Tim Network
Emre Gursoz
System Support Specialist, Destekpatent
Ekrem Mustafa
Software Support Engineer, KOBIL GmbH
ONUR ÖNDER
Training Support Staff, Panates Bilişim ve Teknoloji San. Tic. Ltd.Şti.
Mehmet YILMAZ
IT Support Specialist, Boyner Group
Ufuk Deniz FINDIK
Customer Support Representative, Gamingtec
Esin Yılmaz
Independent Online Marketplace Operations, Self Employed
Selçuk Kovan
Software Post sales Consultant, Ricoh Turkey
Cave Man
Software Support Specialist, Global Payments Inc.