Open to opportunities

Evy Elizondo

@evyelizondo

Message

Experienced Workforce Management Specialist focused on operational efficiency.

United States

Message

What I'm looking for

I am looking for a role that values process improvement and offers opportunities for professional growth.

As a Workforce Management Specialist, I have a proven track record in forecasting, scheduling, and optimizing staff performance. My expertise lies in utilizing advanced Workforce Management (WFM) software to enhance operational efficiency and improve resource allocation. I am passionate about data-driven decision-making and process improvement, which has allowed me to contribute significantly to my current role at TEKsystems/Navy Federal Credit Union.

Throughout my career, I have developed and maintained workforce policy documentation, conducted training sessions, and managed staffing projects. My ability to analyze data and monitor real-time adherence has been instrumental in maintaining high service levels. I thrive in collaborative environments and am dedicated to ensuring seamless workforce operations through strategic staffing and effective communication.

Experience

Work history, roles, and key accomplishments

Current

Workforce Management Specialist

Current

TEKsystems / Navy Federal Credit Union

Apr 2023 - Present (2 years 3 months)

Forecasted future staffing needs using historical data, business trends, and analytics. Created and managed employee schedules to optimize workforce efficiency, monitoring real-time adherence and resolving staffing gaps to maintain service levels. Processed new hire onboarding and system setup, ensuring proper Workforce Management integration.

Workforce Management Forecasting Scheduling GAX)Onboarding Database Management

Current

Owner/Operator

Current

Elizondo LLC

Aug 2019 - Present (5 years 11 months)

Developed workforce training programs for various industries, ensuring compliance and efficiency. Managed staffing projects and scheduling optimization for business operations. Provided QA/QC and compliance oversight in regulated industries.

Workforce Programs Compliance Staffing Scheduling QA Business Operations Project Management

CCO Communication, Change & Media Development DS

TEKsystems / Navy Federal Credit Union

Jul 2022 - Dec 2022 (5 months)

Developed and maintained workforce policy documentation to enhance operational clarity. Conducted research and analysis to improve communication strategies and compliance efforts. Assisted in updating internal web pages and materials for streamlined workforce procedures.

Policy Documentation Communication Strategy Compliance Research Analysis

CCO Contract Training Instructor – Consumer Loans

TEKsystems / Navy Federal Credit Union

Jan 2022 - Jul 2022 (6 months)

Facilitated new hire training sessions, ensuring employees were proficient in workforce management systems. Assisted in staff coaching, curriculum development, and skill enhancement training. Led instructional efforts on performance tracking, adherence monitoring, and procedural navigation.

Facilitation Curriculum Development Performance Tracking Workforce Management Compliance Instructional Design

Education

Degrees, certifications, and relevant coursework

Texas A&M University-Commerce

Certification, Business Management Administration

Obtained a certification in Business Management Administration. This program focused on key aspects of business operations and administrative practices.