Open to opportunities

Evelyn Kiragu

@evelynkiragu

Hi, I'm Evelyn experienced Customer Support Specialist helping to improve customer satisfaction through responsive, empathetic support.

Kenya

Message

What I'm looking for

I’m looking for a customer support role where I can handle high-volume tickets and calls, resolve issues fast, and improve satisfaction and retention—using strong communication, problem-solving, and CRM tools to consistently exceed KPIs.

I'm a dedicated customer support professional with over a 6years of experience supporting customers. My expertise includes customer service, appointment setting, order management, customer retention, and CRM systems such as Zendesk, Shopify, Salesforce and Gorgias.

I take pride in providing empathetic, efficient support while consistently meeting performance goals. Whether I'm resolving complex issues, managing high-volume ticket queues, or helping customers find the right solution, I focus on delivering a positive experience that builds trust and loyalty.

I'm currently seeking remote opportunities where I can contribute to a customer-focused team and continue helping businesses create exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Aventus Contact Center

Apr 2022 - Apr 2026 (4 years)

Managed high-volume customer support via calls, emails, and ticketing systems, handling 80+ tickets daily. Supported subscription management, cancellations, refunds, replacements, and retention using Skio and Shopify, and escalated complex issues to the appropriate departments.

Appointment Setter

1840& Co.

Jan 2015 - Mar 2022 (7 years 2 months)

Handled 150–200 inbound and outbound calls daily to identify potential clients and schedule appointments. Met and exceeded KPIs for call volume and appointment conversions, building rapport and performing upselling and cross-selling while maintaining accurate CRM records.