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Evangel Uche-Nwankwo

@evangeluche-nwankwo

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Appointment Setter at Eddy Real Estate who qualified leads and scheduled 35 confirmed appointments per month.

Nigeria

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What I'm looking for

I'm looking for remote opportunities supporting US time-zone hours in appointment setting or customer service.

At Eddy Real Estate, I engaged prospective buyers to understand their property interests, budgets, timelines, and readiness to buy. I qualified leads and scheduled 35 confirmed appointments per month with sales representatives.

I followed up with prospects by phone, WhatsApp, and email, achieving a 55% appointment attendance rate. I also handled initial questions and objections, kept accurate records in GoHighLevel, and handed qualified prospects to the sales team.

At Tonic Technologies Ltd, I resolved customer enquiries about accounts, transactions, and services. I followed issues through to resolution, handled escalations, and maintained customer records while communicating across phone, email, and chat.

At D-Mask Company, I coordinated appointments, schedules, and follow-ups for management and clients. I also handled client enquiries and administrative requests and maintained organised records.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Eddy Real Estate

Sep 2024 - Sep 2026 (2 years)

Engaged 65 leads monthly, qualified and scheduled 35 confirmed appointments per month, and achieved a 55% appointment attendance rate through consistent follow-up via calls, WhatsApp, and email. Maintained accurate records in GoHighLevel and handed qualified prospects to the sales team.

Appointment Setting Lead Qualification Follow up Objection Handling GoHighLevel CRM Phone Email WhatsApp Record keeping

Customer Service Officer

Tonic Technologies Ltd

Jun 2021 - May 2024 (2 years 11 months)

Resolved 50 customer enquiries daily on accounts, transactions, and services, handled escalations professionally, and maintained accurate customer records. Communicated clearly across phone, email, and chat while meeting service and response-time standards.

Customer Service Communication Skills Escalation Handling Record keeping Phone Email Chat

Executive Assistant

D-Mask Company

Dec 2019 - May 2021 (1 year 5 months)

Coordinated appointments, schedules, and follow-ups for management and clients, handled client enquiries, and maintained professional communication. Managed administrative requests and maintained organised records to support daily business operations.

Appointment Scheduling Calendar Management Client Communication Administrative Support Record keeping