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Eva Makgale

@evamakgale

Customer Relations Representative at Merchants (CCBSA Division), resolving order and delivery queries across customer-service channels.

South Africa

Message

At Merchants (CCBSA Division), I handle customer enquiries about orders, deliveries, accounts, and service requests. I investigate order-related queries, manage complaints, and keep customers updated while escalating issues when needed.

I use SAP, Microsoft Dynamics 365, and MSD to capture information and track customer interactions, and coordinate with transport and warehouse teams on delivery queries, returns, and collections. Earlier, as a Data Collector at CASER (Centre for Statistical Analysis), I conducted surveys and interviews and accurately recorded responses.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations Representative

Current

Merchants (CCBSA Division)

Aug 2021 - Present (5 years 3 months)

Handle customer enquiries relating to orders, deliveries, accounts and service requests across customer-service channels. Manage complaints, escalate issues, and coordinate with internal teams using SAP and CRM systems.

SAP Microsoft Dynamics 365 MSD CRM Customer Service Complaint Resolution Data Capture Order Management Logistics Coordination

Data Collector

CASER (Centre for Statistical Analysis)

Jan 2017 - Dec 2018 (1 year 11 months)

Conducted surveys and interviews with the public and captured responses accurately using electronic and manual systems. Shared feedback with team leads to support reporting and process improvement.

Data Collection Surveying Data Capture Reporting

Marketing & Communication Intern

Office of the Premier – Gauteng Provincial Government

Jan 2015 - Dec 2016 (1 year 11 months)

Welcomed visitors, handled incoming calls, and supported general office communication. Assisted with marketing activities, campaign materials, and recording public enquiries.

Marketing Communication Skills Office Administration Customer Service