Open to opportunities

Eva Daniels-Ato

@evadaniels-ato

Message

MBA-trained project manager and customer service leader skilled in data-driven solutions.

Nigeria

Message

What I'm looking for

I seek a data-driven, collaborative role where I can lead projects, improve processes, and use analytics to deliver measurable impact.

I am an MBA-trained project manager and customer service professional with experience across public health, grants management, and digital services. I combine analytical rigor with strong communication to deliver efficient operations and policy-informed outcomes.

At Ronica & Co. I provided frontline customer support remotely, achieving a 95% customer satisfaction rate and reducing response times through cross-functional process improvements. I handle high-volume interactions while producing presentations and reports for key projects.

In public sector roles I produced executive reports for mayoral and board decision-making, led research on homelessness and healthcare delivery models, and designed frameworks with legal and compliance teams to improve health and housing interventions.

I also managed grant databases, developed dashboards and performance metrics using Excel and Power BI, and led multi-stakeholder projects for international funders with a 100% completion rate. I focus on driving measurable impact through data visualization, stakeholder collaboration, and strategic project delivery.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ronica & Co.

Aug 2022 - Jul 2025 (2 years 11 months)

Provided exceptional customer support, achieving a 95% satisfaction rate and collaborated with cross-functional teams to reduce response time by 15%. Handled high-volume interactions and prepared reports for key projects.

Customer Service Communication Cross Functional Collaboration Microsoft Office CRM Task Management Data Visualization Reporting

Project Manager

Chicago Department of Public Health

May 2022 - Aug 2022 (3 months)

Produced executive reports informing mayoral and board-level decisions and directed cross-functional teams to centralize healthcare delivery, reducing emergency service overuse. Conducted regulatory research guiding compliance.

Project Management Report Writing Stakeholder Management Regulatory Compliance Cross Functional Collaboration Strategic Planning

Grant Analyst

Illinois Department of Natural Resources

Aug 2020 - Dec 2021 (1 year 4 months)

Managed grant database and reporting cycles, collaborated with applicants on narratives and GATA risk representation, and supervised preparation of audit and inspection reports to support grant administration.

Grant Management Reporting Audit Support Data Management Regulatory Compliance Technical Writing

Virtual Assistant

Onimotto NG

Jan 2019 - Jul 2020 (1 year 6 months)

Managed administrative tasks, coordinated meetings and email communications, and created dashboards tracking performance metrics using Excel and Power BI for executive review.

Microsoft Excel Power BI Administrative Support Calendar Management Data Visualization Communication

Project Manager

Kenmaris Services Limited

Aug 2018 - Jan 2019 (5 months)

Managed multidisciplinary teams and contracts with donors (World Bank, USAID, UN, DFID), achieving 100% completion rate across projects in Sub-Saharan Africa and Southeast Asia; used data mining and Tableau for product insights.

Project Management Data Mining Tableau Product Development Cross Functional Collaboration Digital Marketing