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Eva Daniels-Ato

@evadaniels-ato

MBA-trained project manager and customer service leader skilled in data-driven solutions.

Nigeria
Message

What I'm looking for

I seek a data-driven, collaborative role where I can lead projects, improve processes, and use analytics to deliver measurable impact.

I am an MBA-trained project manager and customer service professional with experience across public health, grants management, and digital services. I combine analytical rigor with strong communication to deliver efficient operations and policy-informed outcomes.

At Ronica & Co. I provided frontline customer support remotely, achieving a 95% customer satisfaction rate and reducing response times through cross-functional process improvements. I handle high-volume interactions while producing presentations and reports for key projects.

In public sector roles I produced executive reports for mayoral and board decision-making, led research on homelessness and healthcare delivery models, and designed frameworks with legal and compliance teams to improve health and housing interventions.

I also managed grant databases, developed dashboards and performance metrics using Excel and Power BI, and led multi-stakeholder projects for international funders with a 100% completion rate. I focus on driving measurable impact through data visualization, stakeholder collaboration, and strategic project delivery.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Illinois Springfield logoUS

University of Illinois Springfield

Master of Business Administration, Business Analysis

Grade: 3.55

Master of Business Administration with concentration in Business Analysis, completed in May 2022 with a 3.55 GPA.

Benson Idahosa University logoBU

Benson Idahosa University

Bachelor of Laws (LL.B), Law

Grade: 3.82

Completed Bachelor of Laws (LL.B) in July 2015 with a 3.82 GPA.

Tech stack

Software and tools used professionally

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Eva Daniels-Ato - Customer Service Representative - Ronica & Co. | Himalayas