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eunike veronica

@eunikeveronica

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Aspiring data analyst with 3+ years of remote experience.

Indonesia

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in data analytics.

I am an aspiring data analyst with over three years of remote experience in SaaS, E-commerce, and Micro-mobility. My journey has been driven by a passion for leveraging analytics to enhance performance and client satisfaction. I consistently apply data-driven strategies to improve efficiency, analyze trends, and drive targeted improvements.

My skills were further honed through the Full-Stack Data Analytics Program at RevoU, where I gained expertise in SQL, Python, Spreadsheets, and Tableau. I have successfully completed end-to-end projects that involved data cleaning, processing, and visualization. With a problem-solving mindset and a collaborative approach, I am well-positioned to deliver actionable insights that contribute to strategic initiatives and organizational success.

Experience

Work history, roles, and key accomplishments

Data Analyst Associate

RevoU x Telkom Indonesia

Sep 2023 - Jan 2024 (4 months)

Participated in a project-based virtual internship focusing on real-world data analysis. Analyzed datasets from Telkom Indonesia's PaDi UMKM platform to identify trends and support strategic decision-making. Developed a performance dashboard and conducted customer segmentation analysis to enhance business growth.

Data Analysis SQL Python Google Analytics Dashboard Development Customer Segmentation Data Visualization Problem Solving Business Intelligence

Customer Service Client Team Leader

Influx

Apr 2021 - Nov 2022 (1 year 7 months)

Led multiple customer service teams, ensuring high performance and client satisfaction across various industries. Analyzed performance metrics, identified trends, and delivered actionable insights that resulted in a 0% client churn rate and expanded client partnerships.

Team Leadership Performance Analysis Customer Satisfaction Reporting Process Improvement Customer Service Problem Solving Communication

Customer Service Agent

Influx

Sep 2019 - Mar 2021 (1 year 6 months)

Provided high-quality customer service with a satisfaction rating above 82%. Collaborated with team members to optimize workflows and contributed to training material development, enhancing the onboarding process for new agents.

Customer Service Team Collaboration Workflow Optimization Training Development Communication Problem Solving Performance Metrics

Education

Degrees, certifications, and relevant coursework

RevoU

Full-stack Data Analytics, Data Analytics

2024 - 2024

Completed an intensive data analytics program at RevoU, gaining expertise in SQL, Python, Spreadsheets, and Tableau, covering data cleaning, processing, and visualization with real-world datasets and case studies under expert guidance.