Open to opportunities

Eunice Thitu

@eunicethitu

I resolve customer issues, activate accounts, and improve support experiences across phone, email, and in-person channels.

Kenya

Message

What I'm looking for

I'm looking for a remote customer support role where I can use Zendesk, clear communication, and problem-solving skills to improve the customer experience.

At Solpia Company Ltd, I supported customers with account setup and activation, payment follow-ups, and issue resolution. I handled questions and concerns by phone and in person while keeping accurate customer records.

I visited 8–12 retail shops each day to check product availability and gather customer feedback firsthand. I also prepared weekly reports on customer interactions, sales activity, and service issues, passing recurring feedback to the appropriate teams.

I'm focused on solving the customer's real problem rather than simply closing a ticket. I stay calm under pressure, listen carefully, and communicate clearly across support channels.

I've completed Zendesk customer support training covering ticket creation, categorization, macros, views, groups, and support workflows. I'm looking to bring my customer support and ticket-management skills to a remote role that improves the customer experience.

Experience

Work history, roles, and key accomplishments

Sales Representative

Solpia Company Ltd

Mar 2023 - May 2025 (2 years 2 months)

Visited retail shops to check product availability and gather customer feedback. Assisted with account setup and activation, payment follow-ups, and complaint resolution via phone and in person.