Open to opportunities

Serfine Awino

@serfineawino

Message

Experienced customer support specialist delivering accurate payment processing and excellent service.

Kenya

Message

What I'm looking for

I seek a challenging customer-care role where I can apply payment operations, account reconciliation, CRM skills, and process-improvement to drive customer satisfaction and operational efficiency.

I am an experienced customer service professional focused on delivering first-class experiences and resolving payment and account queries. I bring several years of remote call-centre and customer support experience.

At M-Kopa I managed daily upload and validation of payment files, handled a high volume of support emails, and monitored tickets in Zendesk and Freshdesk while liaising with finance and technical teams. I maintained detailed documentation and drove reconciliations to ensure client account accuracy.

Earlier roles strengthened my telesales, debt-collection follow-up, and social media support skills; one outreach channel increased partnerships by up to 150%. I learn CRMs and tools quickly and communicate clearly in both English and Swahili.

I am organized, observant, and customer-focused, seeking to apply my process-improvement mindset and operational discipline to deliver measurable results for a customer-care team.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Emerald Events

Jan 2019 - Aug 2019 (7 months)

Handled inbound and outbound customer calls and telesales, increasing partnerships by up to 150% while maintaining client communication and project updates throughout engagements.

Telesales Outbound Calling Client Communication Reporting Customer Service