Open to opportunities

Eunice Paule

@eunicepaule

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Compassionate customer service representative with 7 years of experience.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Service Representative with over 7 years of experience in delivering exceptional support in fast-paced environments. My journey has been marked by a commitment to maintaining customer satisfaction and contributing to organizational success. I thrive on challenges and excel at multitasking, ensuring that I prioritize complex workloads effectively.

Throughout my career, I have honed my skills in communication and problem-solving, working closely with clients and sales teams to provide timely updates and solutions. My experience includes creating purchase orders, managing inventory, and building sustainable relationships with customers. I take pride in my ability to handle customer inquiries with empathy and professionalism, ensuring that every interaction leaves a positive impression.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Delegate CX

Sep 2022 - Nov 2024 (2 years 2 months)

As a Customer Service Representative and Account Coordinator, I created and sent purchase orders, communicated with the Sales Team, and ensured timely delivery of orders by managing detailed information. I also ran daily production reports to address inventory issues effectively.

Customer Service Order Processing Communication Time Management Inventory Management Reporting Problem Solving

Customer Service Representative

Office Beacon, LLC

Jul 2021 - Aug 2022 (1 year 1 month)

Provided customer service by answering inquiries, processing orders, and updating backlogs in HubSpot. Ensured accurate inventory checks to maintain website updates and customer satisfaction.

Customer Service Order Processing HubSpot Inventory Management Communication Problem Solving Time Management

Customer Service Representative

SupportNinja

Jan 2021 - Jul 2021 (6 months)

Assisted customers with order processing and inquiries, while also managing custom branding for orders. Built sustainable relationships through effective communication.

Customer Service Order Processing Branding Communication Relationship Management Problem Solving

Customer Service Representative | Subject Matter Expert

Majorel

May 2018 - Jan 2020 (1 year 8 months)

Handled client communications regarding license activation issues, managed supervisor tasks, and collaborated with engineers to resolve customer problems. Participated in client meetings and created business reviews.

Customer Service Problem Solving Communication Team Collaboration Reporting Technical Support

Customer Service Representative

Sutherland Global Services

Dec 2015 - Dec 2017 (2 years)

Responded to customer inquiries via multiple channels, handled complaints, and ensured resolution within time limits. Maintained records of interactions and processed customer accounts.

Customer Service Communication Time Management Problem Solving