At Graffiti Hospitality, I welcome customers, confirm their orders, and make sure they receive the correct items. I also enter orders and bills into the sales system and print receipts.
I process payments and balance transactions against bills and receipts, keeping sales and payment records accurate.
At Afri-uk, I assisted customers with transaction and account-related questions while processing deposits and withdrawals. I maintained transaction documentation and balanced daily records to identify discrepancies.
Through my HubSpot Service Hub certification and Zendesk Ticketing Basics training, I practiced documenting support issues, setting ticket priorities, following up, and escalating unresolved concerns. I also completed practical training in email and live-chat support.
