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Euan Pepper SmitES
Open to opportunities

Euan Pepper Smit

@euanpeppersmit

Enablement & operations specialist designing onboarding learning pathways and video guides for user success.

South Africa
Message

What I'm looking for

I’m looking for a remote Enablement/Operations role where I can design onboarding learning pathways, create clear video guides, and partner with product/tech to improve user experience, engagement, and retention.

I’m an Enablement & Operations professional focused on client onboarding, digital tool adoption, and learning experience design. I bridge technical platforms with end-users by turning complex workflows into intuitive learning pathways, engaging video documentation, and feedback-driven improvements that reduce friction.

In my current role as an Enablement Manager, I guide new partners through a smooth, structured, and welcoming onboarding experience—designing learning resources to build technical confidence and maximize platform utilization. I also collaborate with product and tech teams to analyze user feedback and optimize user experience, drawing on prior experience facilitating online programs, coordinating operations and digital program delivery, and leading structured milestone tracking to support leadership and accountability.

Experience

Work history, roles, and key accomplishments

TP
Current

Enablement Manager

The Partnerworks

Jan 2026 - Present (6 months)

Guides and supports new partners through software adoption for Unifyr (Zift123), focusing on structured onboarding and user confidence. Designs learning pathways and creates technical video guides using Camtasia while collaborating with product and tech teams to reduce friction based on user feedback.

IS

Online Facilitator Program Coordinator

International Experience S.r.l.

Jan 2024 - Jan 2026 (2 years)

Facilitates virtual programs and digital sessions for international participants, adapting delivery to individual learning styles and requirements. Builds an engaging online environment that encourages participation, clear communication, and goal attainment.

ES

Freelance Contract Consultant

English Time Language School

Jan 2018 - Jan 2026 (8 years)

Managed professional development modules covering critical thinking, debate, and logical problem-solving for growing user cohorts. Designed interactive digital curricula to help participants articulate complex ideas clearly and effectively.

Education

Degrees, certifications, and relevant coursework

SI

SANTS Private Institution

Bachelor of Education (B.Ed), Intermediate Phase Education

Completed a B.Ed (Bachelor of Education) in Intermediate Phase at SANTS Private Institution.

GL

Global Language Learning

150-Hour Master TEFL/TOEFL Certification, TEFL/TOEFL

Completed a 150-hour Master TEFL/TOEFL certification with Global Language Learning in the UK.

AL

ACM London

International Diploma in Contemporary & Popular Music Production, Contemporary & Popular Music Production

Completed an International Diploma in Contemporary & Popular Music Production at ACM London.

CA

Campus of Performance Arts

FET (Music Industry & Sound Technology), Music Industry & Sound Technology

Completed an FET qualification in Music Industry & Sound Technology at the Campus of Performance Arts in Pretoria.

Tech stack

Software and tools used professionally

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