Euan Pepper Smit
@euanpeppersmit
Enablement & operations specialist designing onboarding learning pathways and video guides for user success.
What I'm looking for
I’m an Enablement & Operations professional focused on client onboarding, digital tool adoption, and learning experience design. I bridge technical platforms with end-users by turning complex workflows into intuitive learning pathways, engaging video documentation, and feedback-driven improvements that reduce friction.
In my current role as an Enablement Manager, I guide new partners through a smooth, structured, and welcoming onboarding experience—designing learning resources to build technical confidence and maximize platform utilization. I also collaborate with product and tech teams to analyze user feedback and optimize user experience, drawing on prior experience facilitating online programs, coordinating operations and digital program delivery, and leading structured milestone tracking to support leadership and accountability.
Experience
Work history, roles, and key accomplishments
Enablement Manager
The Partnerworks
Jan 2026 - Present (6 months)
Guides and supports new partners through software adoption for Unifyr (Zift123), focusing on structured onboarding and user confidence. Designs learning pathways and creates technical video guides using Camtasia while collaborating with product and tech teams to reduce friction based on user feedback.
Online Facilitator Program Coordinator
International Experience S.r.l.
Jan 2024 - Jan 2026 (2 years)
Facilitates virtual programs and digital sessions for international participants, adapting delivery to individual learning styles and requirements. Builds an engaging online environment that encourages participation, clear communication, and goal attainment.
Freelance Contract Consultant
English Time Language School
Jan 2018 - Jan 2026 (8 years)
Managed professional development modules covering critical thinking, debate, and logical problem-solving for growing user cohorts. Designed interactive digital curricula to help participants articulate complex ideas clearly and effectively.
Operations & Program Lead
Higher Cambridge International School
Jan 2022 - Jan 2024 (2 years)
Led operations and program delivery for developmental modules and global perspective programs, encouraging analytical evaluation and structured problem-solving. Coached teams using structured milestone tracking to support leadership, accountability, and collaborative success.
Digital Operations & Program Coordinator
Curro Monaghan Private School
Jan 2017 - Jan 2019 (2 years)
Coordinated multi-disciplinary programs covering IT/ICT operations and structured physical development frameworks. Managed organizational logistics and cross-functional programs with an emphasis on scheduling and team alignment.
Education
Degrees, certifications, and relevant coursework
SANTS Private Institution
Bachelor of Education (B.Ed), Intermediate Phase Education
Completed a B.Ed (Bachelor of Education) in Intermediate Phase at SANTS Private Institution.
Global Language Learning
150-Hour Master TEFL/TOEFL Certification, TEFL/TOEFL
Completed a 150-hour Master TEFL/TOEFL certification with Global Language Learning in the UK.
ACM London
International Diploma in Contemporary & Popular Music Production, Contemporary & Popular Music Production
Completed an International Diploma in Contemporary & Popular Music Production at ACM London.
Campus of Performance Arts
FET (Music Industry & Sound Technology), Music Industry & Sound Technology
Completed an FET qualification in Music Industry & Sound Technology at the Campus of Performance Arts in Pretoria.
Availability
Location
Authorized to work in
Job categories
Skills
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