Looking for a job

Etong Christine

@etongchristine

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I resolve customer issues through clear communication, troubleshooting, and accurate documentation.

Nigeria

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What I'm looking for

I'm looking for a support-focused role where I can resolve customer issues, troubleshoot products, maintain clear documentation, and collaborate with teams to improve the customer experience.

I've supported customers and teams across Hugo Technologies, Mickmaq, Alesda Enterprises, and Perno Logistics, resolving inquiries, documenting processes, and communicating clearly in fast-paced environments.

At Mickmaq, I tested products across multiple environments, reported issues, and created user guides and FAQs to improve customer self-service. I bring practical customer service, technical troubleshooting, quality assurance, and follow-through to support work.

Experience

Work history, roles, and key accomplishments

Data Annotator

Hugo Technologies

Jun 2023 - Jan 2026 (2 years 7 months)

Collaborated with cross-functional teams to translate requirements into actionable solutions and created detailed documentation of processes and outcomes. Presented findings to stakeholders in plain language to support decision-making.

Communication Skills Problem Solving Documentation Attention To Detail Time Management

Technical Writer / Quality Assurance

Mickmaq

Jun 2022 - Feb 2023 (8 months)

Performed hands-on product testing across multiple environments and reported issues clearly to the team. Authored and maintained user guides and FAQs on the company website to support customer self-service.

Quality Assurance Technical Writer Troubleshooting Documentation User Guides FAQs

Client Service Officer

Alesda Enterprises

May 2021 - Jul 2021 (2 months)

Delivered high-quality customer service and followed up on all customer inquiries within 24-48 hours, escalating complex cases to management when needed. Maintained accurate records of customer transactions.

Customer Service Client Relations Documentation Compliance Time Management

Business Development Intern

Perno Logistics

Jan 2021 - Feb 2021 (1 month)

Resolved day-to-day customer service issues within logistics operations and provided administrative and logistical support. Conducted market and user research to build a reference database for decision-making.

Customer Service Administrative Support Research Logistics Scheduling