At Escher Silverman Global, I manage client inquiries across live international stakeholder projects involving AfDB, World Bank, and EU/ECOWAS. I track inquiries, delivery milestones, and KPIs, and turn complex project data into clear stakeholder updates.
At Writing Creek, I deliver end-to-end client support across 40+ complex technical projects. I clarify scope and requirements, respond to queries, and handle revision requests while maintaining 100% on-time delivery across asynchronous workflows.
At Axia, I handled platform user support inquiries, troubleshooting account access and product navigation. At Livingston Research, I managed communication and quality assurance processes for client requests and maintained data integrity across large, heterogeneous datasets.
I also partnered with QA analysts at Livingston Research to troubleshoot import discrepancies, document resolutions, and improve workflow efficiency. My work draws on customer support, data quality, and analytical systems training.
