Open to opportunities

Estifany Hernández

@estifanyhernndez

Message

I improve customer experiences through administrative support, documentation, and issue resolution.

Spain

Message

What I'm looking for

I'm looking for a customer-facing administrative role where I can support clients, organize processes, learn new tools, work collaboratively, and help improve the customer experience and daily operations.

At ACIUM España, I provide personalized customer service while supporting commercial and administrative operations.

I manage and archive administrative documentation, organize schedules and appointments, update records in computer systems, and follow up on sales objectives. I also handle payments through different methods and resolve customer queries and incidents.

I enjoy learning new tools, working as part of a team, and contributing solutions that improve the customer experience and company operations.

I'm organized, responsible, service-oriented, and effective in dynamic environments where communication, planning, and adaptability matter.

Experience

Work history, roles, and key accomplishments

Current

Auxiliar Administrativa Comercial y Atención al Cliente

Current

ACIUM España

Jan 2024 - Present (2 years 7 months)

Proporciona atención y asesoramiento personalizado a clientes, gestiona y archiva documentación administrativa, resuelve incidencias y consultas, gestiona agenda y citas, maneja sistemas informáticos para registro y actualización de datos, controla y da seguimiento a ventas y objetivos comerciales, gestiona cobros y diferentes medios de pago, y coordina con el equipo para garantizar una atención e

Atención al Cliente Gestión Administrativa Gestión Documental Trabajo en Equipo Microsoft Office