Esther Yusuf

I am a dedicated Business Operations Manager with a proven track record of enhancing operational efficiency and driving project success. At Zannoza Entertainment Limited, I spearheaded operational strategies that resulted in a remarkable 50% increase in efficiency. My ability to manage cross-functional teams and coordinate high-impact corporate events led to a 90% increase in client satisfaction, showcasing my commitment to excellence in every project I undertake.

With extensive experience as a Project Manager at Tola Contractors Nigeria Limited, I successfully defined project scopes and objectives, achieving a 95% customer satisfaction rate. My proactive approach to identifying and resolving project blockers reduced delays by 75%, demonstrating my strong problem-solving skills. I am passionate about fostering teamwork and ensuring quality standards are met, which has consistently contributed to the success of my projects.

My background in customer success and business development has equipped me with the skills to build and maintain strong client relationships. I am adept at developing effective communication strategies that enhance customer retention and satisfaction. I hold a B.Tech. in Civil Engineering and several certifications, including Certified Scrum Master (CSM), which further solidify my expertise in project management and agile methodologies.