EVANS MWOKA
@evansmwoka
Experienced retail manager and content creator skilled in customer engagement.
KenyaWhat I'm looking for
I am an experienced retail manager with a strong background in sales, customer service, and team leadership, having overseen store operations and staff development for over a decade.
I combine retail management expertise with practical skills in photography, videography, and digital content creation to support marketing and social media efforts.
My accomplishments include hiring and training staff, resolving customer issues, handling financial analysis and planning, and improving merchandising and display to drive sales.
I am motivated, adaptable, computer literate, and seeking remote or online roles where I can contribute creativity, operational experience, and dedication to organizational goals while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Store Manager
Ellens Bridal Clothing & Accessories Ltd.
Jan 2012 - Feb 2025 (13 years 1 month)
Managed day-to-day retail operations, hiring and training staff, handling financial planning, merchandising, and resolving customer issues to maintain high service levels over a 13-year period.
Store Manager
Opulence Boutique
Jan 2010 - Dec 2011 (1 year 11 months)
Oversaw boutique service delivery, customer satisfaction, deliveries, and store display maintenance to ensure efficient daily operations.
Manager
Opulence Boutique
Jan 2010 - Dec 2011 (1 year 11 months)
Oversaw boutique operations, maintained displays and shop upkeep, managed customer service and deliveries to ensure high satisfaction during tenure.
Assistant Manager
Little Red
Jan 2008 - Dec 2010 (2 years 11 months)
Supported store management with client communications, alterations coordination, merchandising, inventory control, and basic bookkeeping to maintain smooth store functions.
Sales Executive
Barton / Authentic / Mellablooms Ltd.
Jan 2005 - Dec 2008 (3 years 11 months)
Provided customer-facing sales and store upkeep, managed displays and responded to customer queries to drive service quality.
Sales Executive
Athens Ltd.
Jan 2003 - Dec 2005 (2 years 11 months)
Performed retail sales duties, managed shop displays and upkeep, and ensured customers' needs were met through attentive service.
Education
Degrees, certifications, and relevant coursework
CACanon Academy
Certificate of Attendance, Video Production
2022 - 2022
Attended Canon Academy sessions in video production to develop foundational video recording and production skills.
Photomagic School of Photography
Certificate in Beginner Photography, Photography
2017 - 2017
Completed a beginner-level photography certificate covering fundamentals of photography and basic editing techniques.
Mwein Adventist Secondary School
Kenya Certificate of Secondary Education (K.C.S.E.), General Secondary Education
1998 - 2002
Completed secondary education and obtained the Kenya Certificate of Secondary Education (K.C.S.E.).
Kawangware Primary School
Kenya Certificate of Primary Education (K.C.P.E.), Primary Education
1990 - 1997
Completed primary education and obtained the Kenya Certificate of Primary Education (K.C.P.E.).
Kentrain Institute
Certificate of Attendance, Customer Care
Completed a Certificate of Attendance in Customer Care focusing on customer service skills and client relations.
Photomagic School of Photography
Certificate, Photography
2017 - 2017
Completed a Certificate in Beginner Photography focusing on foundational photography techniques.
Availability
Location
KenyaAuthorized to work in
Job categories
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