Esther Moraa

I am a payment operations analyst working at the intersection of data and financial inclusion, optimising cross-border payment infrastructure for hundreds of thousands of customers.

At Nala Money Transfer I help optimise remittance corridors that serve over 500,000 customers and process more than $50M in monthly remittances; previously at NCBA Bank Kenya I used analytics to reduce processing errors by 20%, cut customer resolution times by 35%, and improve satisfaction for underserved segments.

I seek rigorous training in structured problem framing, logical communication, and adaptive leadership to translate analytical insight into decisive action that moves partners and resolves operational bottlenecks.

I bring frontline experience in fragile digital infrastructure across Kenya, Tanzania, and Uganda, fluency in English and Swahili, and a practical understanding of how innovations succeed or fail at the last mile.