Esther Lina Hernandez
@estherlinahernandez
I review social media content and strengthen safe, inclusive online communities.
RomaniaWhat I'm looking for
At Teleperformance, I review thousands of social media cases each month across text, images, videos, audio, and live content, maintaining 95–97% accuracy and 98% SLA compliance.
I apply 120+ active policies covering hate speech, harassment, misinformation, graphic content, and illegal activities, escalating sensitive cases and identifying risks such as bullying, self-harm, scams, and security threats.
I’ve improved moderation workflows by 20–25% through AI-assisted review technologies, optimization methods, weekly quality feedback, and consistent calibration with QA, SMEs, and Team Leaders.
My digital media background includes branding, content creation, photography, graphic design, copy editing, and marketing materials. I bring cultural and linguistic awareness across Spanish, English, Romanian, and Bahasa Indonesia to help create fair and inclusive digital spaces.
Experience
Work history, roles, and key accomplishments
Reviewed and evaluated user-generated content to ensure compliance with platform policies and community standards. Enforced safety guidelines, detected risks, and documented violations while collaborating with safety, legal, and technical teams.
2nd Vocal Member of the National Board
Association of Dominican Girl Scouts, Inc
Sep 2021 - Jul 2023 (1 year 10 months)
Contributed to strategic planning, leadership support, membership engagement, collaboration with stakeholders, event participation, and leadership development.
Photographer
Community College Initiative Program (CCIP)
Dec 2022 - Dec 2022 (0 months)
Provided photography for special events and created marketing and promotional material.
Provided photography for special events.
Ticket Sales Agent
Hispanic Festival
Jul 2022 - Sep 2022 (2 months)
Coordinated food and beverage, provided interpretation, collaborated with volunteers, supported internal communication, and handled questions and concerns.
Volunteer
Downtown Dayton Partnership
Aug 2022 - Aug 2022 (0 months)
Assisted with chalk art and engaged with the community.
Garden Labourer
Mission of Mary Cooperative
Jul 2022 - Jul 2022 (0 months)
Performed pruning, trimming, planting, transplanting, and cleaning of pathways and surfaces.
Digital Media Designer
Liderarte/WAGGGS
Jul 2021 - Jul 2022 (1 year)
Handled branding, content creation, and photography.
Graphic Designer
Freelancer
Nov 2019 - Jul 2022 (2 years 8 months)
Understood client requirements and delivered branding, typography, file management, and image editing services.
Book Editor
Mr. Antonio Utate
Dec 2021 - Jun 2022 (6 months)
Performed copy editing, proofreading, and developmental editing.
Volunteer
XIX Latin American Meeting of Girl Guides and Girl Scout Lea
May 2018 - May 2018 (0 months)
Engaged with the community, managed logistics, and coordinated participants.
Education
Degrees, certifications, and relevant coursework
Universitatea Transilvania din Brașov
Bachelor of Marketing, Marketing
2024 -
Pursuing a Bachelor of Marketing and a preparatory year of Romanian language, ongoing since November 2024.
Sinclair Community College
Associate Degree, Digital Marketing and Communications
2022 - 2023
Earned an Associate Degree in Digital Marketing and Communications from 2022 to 2023.
MESCyT
English Immersion Program, English Language
2021 - 2021
Participated in the English Immersion Program (EIP) in 2021.
Juan Pablo Duarte Institute
IT Technician, Information Technology
2016 - 2016
Completed IT Technician training in 2016.
Abraham Lincoln Institute
English Language Studies, English Language
2009 - 2014
Studied English Language from 2009 to 2014.
ITLA - Ministry of Youth
Digital Journalism, Digital Journalism
Completed a course in Digital Journalism.
Aspire Institute Inc. & Harvard
Aspire Leaders Program, Leadership
Participated in the Aspire Leaders Program.
Universidad Santander
Leadership and Managerial Skills, Leadership and Managerial Skills
Completed a course in Leadership and Managerial Skills.
Amazon Web Services
AI Practitioner LATAM, Artificial Intelligence
Completed the AI Practitioner LATAM course.
Amazon Web Services
Cloud Computing Fundamentals, Cloud Computing
Completed the Cloud Computing Fundamentals course.
Amazon Web Services
Generative AI Foundations, Generative AI
Completed the Generative AI Foundations course.
United Latino Students Association
Fundamentals of Cybersecurity, Cybersecurity
Completed the Fundamentals of Cybersecurity course.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Job categories
Skills
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