Ada Catalina

Resolve customer inquiries and technical/logistical issues via chat and support channels, coordinating with delivery partners and internal teams to troubleshoot order and logistics issues in real time.

Managed paid campaigns on Meta and TikTok and implemented organic growth strategies, growing follower count by 80% and increasing sales by 60% through social media and community engagement.

Managed social media accounts and content for multiple client brands across various industries, creating and editing photo and video content and designing campaign assets.

Researched and identified emerging social media trends, developed creative content across multiple platforms, built influencer relationships, and managed content calendars across concurrent accounts.

Created and maintained accurate shipping records and designed cost-effective strategies for organizing and distributing goods to client locations.

Edited long-form video content for international televised shows and created and translated subtitles for international audiences.

Bachelor's Degree in Management from an English-taught program at Bucharest University of Economic Studies, completed in July 2025.