Esther Gitau

I am a customer-focused and results-driven sales and customer support professional with over one year of hands-on experience engaging customers via phone, live chat, email, and SMS. I consistently deliver personalized product recommendations, recover abandoned carts, and manage subscriptions, cancellations, and returns to maximize conversions.

At Ahadi Wireless Company I supported sales and customer success efforts, leveraging CRM tools and Shopify to track interactions, manage leads, and meet monthly KPIs. I regularly produced reports on sales performance and customer trends to inform management decisions.

I bring practical training in customer service excellence and industry context from programs with Alison and IBM Digital - Nation Africa, and an analytical foundation from a BSc in Actuarial Science. I am adept with Microsoft Excel, Word, PowerPoint, basic Python, and common customer engagement platforms.

I thrive in fast-paced, target-oriented environments, am a quick learner, self-driven, and use data to optimize performance and improve the customer experience.