As an Outbound Officer at CSAA Insurance Group (USA), I conducted outbound calls to prospective and existing customers to promote insurance products and services.
I identified customer needs and recommended suitable auto, home, and personal insurance solutions. I also generated qualified sales leads and scheduled appointments for licensed insurance agents.
At Union Diagnostics Ltd, I generated sales leads through outbound calls, referrals, follow-ups, and database marketing. I explained diagnostic services and recommended appropriate options based on customer needs.
As a Customer Service Officer at Golden Sceptre School, I followed up on pending requests and helped ensure parents received timely responses. I directed payment enquiries to finance personnel and maintained the customer service and reception area.
