EAEsther Atoyebi
@estheratoyebi
Customer-experience focused data analyst driving insights to improve service delivery.
NigeriaWhat I'm looking for
I am a Data Analyst and Customer Experience professional who combines human-centered approaches with data-driven strategies to enhance client service and operational efficiency. I bring hands-on experience using Python, Excel, and Tableau to generate actionable insights and streamline workflows.
At the International Organization for Migration (IOM), I managed large client portfolios, delivered customer support to 200+ clients weekly, implemented a structured feedback reporting system, and used data to improve response efficiency by 15–20%. I also reconciled and updated large client datasets, reducing errors and inconsistencies by over 30%.
Currently coordinating programs at Gerbera Care Foundation, I develop training materials, secure stakeholder buy-in, and deliver mentorship to 100+ students. I prioritize collaboration, process optimization, and measurable impact, and I am pursuing formal data science and analytics certifications to deepen my technical expertise.
Experience
Work history, roles, and key accomplishments
Program Coordinator
Gerbera Care Foundation
Jan 2025 - Present (1 year)
Developed and delivered training manuals across multiple schools and coordinated meetings securing 100% buy-in for girl-child empowerment initiatives; facilitated training reaching 100+ students and managed logistics to ensure error-free distribution of program packages.
IMCustomer Service Executive
International Organization for Migration
Jan 2023 - Dec 2024 (1 year 11 months)
Delivered customer support to 200+ clients weekly across channels and designed a structured feedback reporting system that improved response efficiency and service quality by 15–20%; used Excel and Tableau to track feedback trends and streamlined appointment logistics to reduce processing times.
IMAdministrative Executive
International Organization for Migration
Aug 2019 - Dec 2022 (3 years 4 months)
Improved data integrity by reconciling and updating large client datasets, reducing errors by over 30%; coordinated logistics for events and trainings with zero disruptions and enhanced cross-team collaboration to speed case processing.
Admin Officer / Finance Personnel
S.J Tours & Allied Services
Mar 2018 - Jul 2019 (1 year 4 months)
Managed financial records and reconciliations ensuring compliance with reporting and audit standards; coordinated corporate tours and training logistics, improving planning efficiency and client satisfaction.
Education
Degrees, certifications, and relevant coursework
Digital Regenesys
Data Science
Data Science program currently in progress.
The Remanda Skillup Academy
Virtual Assistance
2025 -
Executive Virtual Assistant program currently in progress (expected 2025).
Miva Open University
Bachelor of Science, Data Science
BSc in Data Science currently in progress.
LinkedIn Learning
Certificate, Data Analytics
2024 - 2024
Completed Data Analytics Foundation course in 2024.
LinkedIn Learning
Certificate, Change Management
2024 - 2024
Completed Change Management and HR Guidelines course in 2024.
LinkedIn Learning
Certificate, Administrative Professional / Customer Service
2022 - 2022
Completed Administrative Professional and Customer Service course in 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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