Open to opportunities

Esona-Spokazi Nzimande

@esonaspokazinzimande

Message

Detail-oriented sales administrator with a strong background in customer service.

South Africa

Message

What I'm looking for

I am seeking a role that allows me to leverage my sales and customer service skills in a dynamic environment, with opportunities for growth and development.

My name is Esona Spokazi Nzimande, and I am a dedicated sales administrator with a Bachelor of Social Work from Nelson Mandela University. I have a strong foundation in customer service, having worked as a Call Centre Agent at Capitec Bank, where I honed my skills in troubleshooting and account management. My experience has equipped me with the ability to handle customer inquiries efficiently and promote cross-selling opportunities.

Currently, I am employed at Bidvest Prestige, where I manage sales data, prepare reports, and ensure compliance with ISO 9001 quality standards. I take pride in my ability to oversee lead systems and maintain accurate records, which are crucial for the success of our sales team. I am passionate about delivering exceptional service and continuously improving processes to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales Administrator

Current

Bidvest Prestige

Jun 2024 - Present (1 year 1 month)

Captured and processed sales data, preparing monthly and quarterly reports. Oversaw the lead system for KZN and maintained the Salesman Code List, ensuring compliance with ISO 9001 quality standards.

Report Preparation Lead Management ISO 9001 Correspondence Management Meeting Minutes

Call Centre Agent

Capitec Bank BSE

Aug 2014 - Present (10 years 11 months)

Provided comprehensive customer service, troubleshooting account issues and efficiently processing transactions. Actively promoted cross-selling opportunities and supported loan and account applications, while resolving complaints and ensuring compliance with security measures.

Customer Service Cross Selling Security Compliance Data Entry Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

New Horizon College

Grade 12, General Studies

Completed secondary education, achieving a Grade 12 qualification. This foundational education prepared for further academic and professional pursuits.

Nelson Mandela University

Bachelor of Social Work, Social Work

Undertook comprehensive studies in social work, gaining theoretical knowledge and practical skills essential for the field. This program equipped with the ability to address social issues and support communities.