Esmeralda Zeneli

Studying online identity formation and the psychological effects of social media and internet use, with experience designing interventions for cyberbullying and internet addiction.

Managed complex domestic-violence cases, including official reporting, crisis intervention, advocacy, and coordination with law enforcement, healthcare, and social services.

Managed international travel bookings and provided 24/7 emergency assistance, using CRM and Zendesk to resolve complaints and coordinate with partners.

Coordinated patient appointments and follow-ups, managed medical records with confidentiality, and supported healthcare billing and insurance claim processes.

Performed security screening in line with aviation protocols, operating screening equipment and identifying potential security threats through detailed inspections.

Supported legal operations by managing documentation and client communications, assisting with legal correspondence and filings, and liaising with courts and external agencies.

Provided counseling and psychoeducational support, conducting assessments and developing individualized education plans (IEPs) in collaboration with educators, parents, and multidisciplinary teams.

Provided multilingual customer support for e-commerce travel-related issues, managing orders and refunds/returns and resolving complaints via email and chat using CRM and Zendesk.

Coordinated project timelines and deliverables while supporting psychological and social assistance, monitoring progress, and maintaining documentation and stakeholder updates.

Learned Positive Psychotherapy principles and how to integrate strength-based assessment and culturally sensitive approaches into therapeutic settings to enhance client well-being and resilience.

Developed knowledge of SME business planning, opportunity identification, and growth strategies, including risk management and resource allocation.

Managed key customer relationships to improve sales and retention, coordinating sales team performance and supporting market and competitor analysis for growth opportunities.

Designed and facilitated training workshops for UNICEF staff and partners, developing curriculum aligned with child protection and education programs and evaluating training effectiveness.

Studying cyberpsychology topics including online identity formation and self-presentation in digital spaces. Learning to design interventions addressing internet addiction and cyberbullying and to assess psychological impacts of social media and digital environments.

Studied how classical liberal arts education shapes psychological perspectives and methodologies in school settings. Explored ethical considerations, interdisciplinary approaches, and cultural influences on child development to inform school psychology practices.

Completed SME Entrepreneurship training covering business planning, market research, financial forecasting, and risk management for small and medium-sized enterprises. Developed skills in networking, negotiation, partnership development, and analysis of SME case studies for growth and sustainability.

Designed and facilitated training workshops aligned with UNICEF child protection and education programs. Applied adult learning principles and evaluated training outcomes using feedback and performance metrics.

Studied the psychological impacts of cyberbullying on adolescents and explored intervention and prevention strategies. Examined legal and ethical considerations and researched the effectiveness of digital tools for detecting and preventing cyberbullying incidents.

Trained in the principles and theoretical models of Positive Psychotherapy and its clinical applications. Built skills in assessing clients’ strengths and resources and applied culturally sensitive approaches in therapeutic settings.

Completed a Bachelor program in Psychology focused on research methods, cognitive/behavioral/developmental theories, and psychological assessment. Covered topics including personality theory, emotion regulation, social psychology, abnormal psychology, mental health disorders, and therapeutic intervention strategies.