Open to opportunities

Esethu Willie

@esethuwillie

Message

Customer-focused onboarding and collections specialist skilled in service excellence and effective communication.

South Africa

Message

What I'm looking for

I seek a customer-facing role where I can apply onboarding, collections, and support skills in a collaborative team focused on service excellence and growth.

I am a dedicated and proactive customer service professional with hands-on experience in onboarding, collections, and hospitality. I deliver service excellence across high-volume contact channels and handle sensitive interactions with professionalism and empathy.

In my current role as an Onboarding Customer Verification Specialist, I verify customer contract information, guide new customers through onboarding, and collaborate with sales and service teams to ensure seamless experiences. Previously, I managed inbound/outbound support, billing, debt management, and negotiated payment plans to recover delinquent accounts.

I bring strong telephonic and administrative skills, proficiency in Microsoft Office, adaptability, and a track record of meeting customer service standards and improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Specialist

Current

Amplify 5

Feb 2024 - Present (1 year 8 months)

Verify customer contract information and guide new UK-based utility customers through onboarding, ensuring accurate records and high satisfaction while collaborating with sales and service teams.

Onboarding Customer Service

Customer Service Agent

WNS Global Services

Feb 2023 - Jan 2024 (11 months)

Managed high-volume inbound/outbound support for utility customers, resolving billing, meter and vulnerability issues and handling debt-management interactions to improve customer outcomes.

Debt Management Customer Vulnerability Referral CRM Conflict Resolution

Collections Agent

Sigma Connected

Jun 2022 - Dec 2022 (6 months)

Analyzed delinquent accounts, negotiated payment plans and executed recovery strategies while maintaining detailed records and escalating complex cases to reduce bad debt.

Collections Record keeping Escalation Management

Junior Chef

Mike's Kitchen

Nov 2021 - May 2022 (6 months)

Supported kitchen operations by preparing ingredients, following recipes and food-safety standards, and maintaining organized stations to ensure efficient service delivery.

Food Preparation Food Safety Time Management

Education

Degrees, certifications, and relevant coursework

Matthew Goniwe Memorial High School

Matric Certificate, Secondary Education

2016 - 2021

Activities and societies: Volunteer Kitchen Assistant (2021); Team Player Award (2022) — school-related extracurricular participation not specified.

Completed Matric Certificate at Matthew Goniwe Memorial High School, focusing on secondary education and obtaining the National Senior Certificate in December 2021.