At Swwipe Financial Services, I resolve merchant disputes, chargebacks, and support requests across email, live chat, and phone, achieving a 95% first-contact resolution rate. I also work with Product, Engineering, Sales, and Compliance teams to improve platform functionality, documentation, and self-service.
Previously, I supported healthcare clients at Drug-IT Solutions and handled high-volume telecom support at Globacom, where I achieved a 95% CSAT rate. I turn complex product and service processes into clear guidance, build customer confidence, and maintain accurate CRM records using Zendesk, Zoho, and Siebel.
