Deborah Jimoh

My experience spans customer support and client success across fintech and digital services, where I have developed strong problem-solving, communication, and issue-resolution skills.

At SwyftPay, I handled customer enquiries involving failed transactions, card funding, and account creation across Twitter, Telegram, email, and live chat. I investigated issues, provided troubleshooting guidance, communicated next steps, and escalated complex technical problems to engineering teams while following up on resolutions.

Previously, at The Social Evangelist, I managed client enquiries and follow-ups through Zendesk and Instagram DMs, supporting communication with over 20 clients weekly. I also documented recurring concerns, maintained accurate interaction records, and followed up on outstanding requests.

I’m particularly interested in customer support, customer experience, and client success opportunities within fintech, technology, and digital services. I enjoy understanding customer needs, solving problems, and ensuring concerns are handled with clarity, care, and accountability. I hope to contribute to a team that values excellent customer experiences, continuous improvement, and lasting customer relationships.