Kristel Mangubat
@kristelmangubat
AI Implementation Specialist building generative AI conversational agents and cloud data insights.
PhilippinesWhat I'm looking for
I’m an AI Implementation Specialist with a strong foundation in generative AI frameworks, prompt engineering, and cloud data analytics. I focus on designing, building, and documenting production-ready conversational agents and data-driven prototypes.
I’ve worked with Google Cloud conversational AI tooling—including Vertex AI, Agent Studio, and Dialogflow CX—to deliver dialogue systems with clear behavior control. In my projects, I engineered and deployed an autonomous customer-facing agent using meta-prompting guardrails, and I integrated multimodal elements (text, image, voice) for an interactive user experience.
I also translate raw data into actionable business insights using SQL and cloud analytics, leveraging BigQuery and the BigQuery CLI to query, structure, and optimize metrics. Outside of AI projects, I’ve improved operational efficiency in a hospital setting by reducing patient processing delays by 50%, and I bring that same systems mindset—plus strong technical documentation and cross-functional conflict resolution—to every build.
Experience
Work history, roles, and key accomplishments
Patient Services Assistant
De La Salle University Medical Center
Sep 2015 - Present (10 years 10 months)
Spearheaded administrative workflows (admissions, discharge planning, diagnostic scheduling), reducing patient processing delays by 50%. Managed HIS/Bizbox and EMR, integrated generative AI tools to streamline daily tasks, handled TRICARE/Medicare-related compliance, and supported accreditation/quality assurance while maintaining an 80% stakeholder satisfaction rating.
Food and Beverage Attendant
Tagaytay Highlands International Golf Course Inc.
Dec 2011 - Apr 2014 (2 years 4 months)
Provided high-tier service in a fast-paced environment, handling high-pressure situations using strong communication and conflict-resolution skills. Improved operational efficiency by analyzing inventory levels and optimizing workflows to reduce waste during peak high-occupancy periods.
Education
Degrees, certifications, and relevant coursework
IBM SkillsBuild
Artificial Intelligence Fundamentals, Artificial Intelligence
Completed Artificial Intelligence Fundamentals via IBM SkillsBuild in March 2026.
Google Cloud
Data Analytics Certificate Course One, Data Analytics
Completed Data Analytics Certificate Course One with Google Cloud in April 2026.
Rogationist College
Bachelor of Science, Tourism Management
2012 - 2015
Earned a Bachelor of Science in Tourism Management from Rogationist College (2012–2015).
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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