Ernest Kporfor

I've provided hands-on computer support for business professionals for over eight years, resolving desktop, hardware, software, and network issues with minimal customer stress.

At Heart Builders’ Real Estate, I maintained and repaired computer systems, installed operating systems and applications, and delivered technical training demonstrations. I supported financial and office personnel through issues to resolution and received customer commendations and awards.

Previously at Guidance TV, I helped establish a Help Desk function, tracked user requests, documented common issues, and reduced average response time from three days to two hours. I also tested system upgrades and helped design training sessions around recurring problems.

At Disciple to Disciple Network NGO, I supported specialized library systems, configured network access and printing, created websites and technical documentation, and designed fault-tolerant disks that reduced equipment-failure downtime by 28%.