Ermiyas Abay
@ermiyasabay
Customer Support Specialist with banking operations experience in transaction review and discrepancy investigations.
EthiopiaWhat I'm looking for
At LION INTERNATIONAL BANK, I reviewed financial transactions and records, investigated discrepancies, and assessed operational and compliance risks. I prepared audit reports and documentation while handling confidential financial and customer information.
In my current self-employed business, I manage customer communication, inquiries, records, and day-to-day administrative tasks. I’m seeking to apply my banking operations experience and digital skills in customer support, including AI-assisted service.
Experience
Work history, roles, and key accomplishments
Business Owner
Self Employed
Manage day-to-day business activities, communication, documentation, and administrative responsibilities. Communicate professionally with customers and stakeholders.
Internal Auditor
Lion International Bank
Nov 2019 - Dec 2025 (6 years 1 month)
Reviewed financial transactions, records, and operational activities to identify errors, discrepancies, and potential risks. Prepared audit reports, findings, documentation, and recommendations based on detailed analysis.
Education
Degrees, certifications, and relevant coursework
Sheba University College
Bachelor's Degree, Management
Grade: 3.80 / 4.00
Bachelor's degree in Management with a GPA of 3.80 out of 4.00.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Salary expectations
Job categories
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