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Ermelinda Matlija

@ermelindamatlija

I deliver friendly, efficient customer service in fast-paced hospitality environments.

United Kingdom
Message

What I'm looking for

I'm looking to contribute in a dynamic organization that values growth and development, using my customer service, communication, organization, and problem-solving skills.

At Costa in Bedfont, I prepared and served coffee and tea beverages while creating a friendly, comfortable atmosphere for customers.

I handled customer inquiries and complaints, processed payments accurately, operated the cash register, and helped maintain high satisfaction levels.

I also managed inventory, restocked supplies, and maintained a clean, welcoming environment in line with health and safety standards.

I'm organized, approachable, and eager to contribute to a dynamic organization that values growth and development.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Arden University logoAU

Arden University

Bachelor's Degree, Hospitality and Tourism

2025 -

Currently pursuing a degree in Hospitality and Tourism at Arden University.

AA

AAX Academy

Level 2, Nail Technology

2024 - 2025

Completed Level 2 Nail Technician course at AAX Academy from 2024 to 2025.

RC

Richmond College

Level 2, Sports

Completed Level 2 in Sports at Richmond College in 2023.

SW

Spring West

GCSE, General Studies

2017 - 2022

Completed GCSEs at Spring West from 2017 to 2022.

Tech stack

Software and tools used professionally

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