Ermelinda Matlija
@ermelindamatlija
I deliver friendly, efficient customer service in fast-paced hospitality environments.
What I'm looking for
At Costa in Bedfont, I prepared and served coffee and tea beverages while creating a friendly, comfortable atmosphere for customers.
I handled customer inquiries and complaints, processed payments accurately, operated the cash register, and helped maintain high satisfaction levels.
I also managed inventory, restocked supplies, and maintained a clean, welcoming environment in line with health and safety standards.
I'm organized, approachable, and eager to contribute to a dynamic organization that values growth and development.
Experience
Work history, roles, and key accomplishments
Barista
Costa
Nov 2022 - Jan 2023 (2 months)
Prepared and served a variety of coffee and tea beverages, ensuring quality and consistency. Maintained a clean and welcoming environment, engaged with customers, managed inventory, operated the cash register, and resolved customer inquiries.
Education
Degrees, certifications, and relevant coursework
Arden University
Bachelor's Degree, Hospitality and Tourism
2025 -
Currently pursuing a degree in Hospitality and Tourism at Arden University.
AAX Academy
Level 2, Nail Technology
2024 - 2025
Completed Level 2 Nail Technician course at AAX Academy from 2024 to 2025.
Richmond College
Level 2, Sports
Completed Level 2 in Sports at Richmond College in 2023.
Spring West
GCSE, General Studies
2017 - 2022
Completed GCSEs at Spring West from 2017 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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