Erl Lorenz Estrera

I am a dedicated technical support specialist with a background in psychology, currently working at Exactstar Subic Bay Corp. as a Tier 3 support for Dentrix software. My role involves responding to customer inquiries through various channels, diagnosing technical issues, and providing effective solutions to ensure customer satisfaction. I take pride in my ability to communicate complex technical information clearly and effectively, helping users navigate software challenges with ease.

Throughout my career, I have developed strong analytical and problem-solving skills, which enable me to address software installation errors, performance issues, and compatibility concerns efficiently. I am proactive in monitoring system performance and work collaboratively with the development team to report and resolve unresolved bugs. My commitment to customer service is reflected in my follow-up practices, ensuring that all issues are fully resolved and that customers feel supported.