Erin Soto

I am a compassionate and detail-oriented professional with a strong background in digital platforms and creative services. My experience in chat-based support has equipped me with the skills necessary to maintain high service standards in remote environments. I thrive on helping others and ensuring that their needs are met with empathy and professionalism.

During my time as a Customer Support Specialist at Banzai IO, I conducted live tech support for webinars and achieved a 100% customer satisfaction rating. I enhanced platform efficiency by providing step-by-step guidance, which resulted in increased user engagement. My freelance work as a digital support artist has further honed my ability to communicate effectively with clients and translate their ideas into custom visual artwork.

Currently, I am pursuing opportunities that align with my passion for chat support, where I can utilize my skills in customer communication and conflict resolution. I am dedicated to creating positive experiences for users and continuously improving my service delivery.