Open to opportunities

Erinn Williams

@erinnwilliams

I keep customer service and administrative operations organized through reliable virtual support, scheduling, records management, and follow-up.

United States

Message

What I'm looking for

I'm looking for an administrative, virtual support, or customer service role where I can manage schedules, communications, records, and follow-up while supporting a busy team or operation.

I've supported high-volume customer service operations at DCRA / DLCP, answering phone and email inquiries, researching questions, updating case records, and communicating clear next steps.

Across CAPREIT Apartments, Digitalibiz, and VMG Resources, I've managed calendars, appointments, email correspondence, document preparation, data entry, databases, meeting coordination, and organized records. I work independently across competing priorities while handling confidential information accurately and professionally.

My experience also includes managing daily store operations, staff scheduling, customer concerns, and team priorities at Forman Mills.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

DCRA / DLCP

Jul 2021 - Present (5 years 1 month)

Provided high-volume customer support by phone and email, researched questions, and communicated clear next steps. Entered and updated customer and case information in electronic databases while maintaining accurate records.

Customer Service Data Entry Records Management Electronic Database Research Phone Communication Time Management

Administrative Assistant

Digitalibiz

Jul 2019 - Sep 2021 (2 years 2 months)

Provided administrative support including document preparation, email correspondence, calendar management, and meeting coordination. Maintained databases and shared files, prepared reports, and completed follow-up tasks.

Administrative Support Documentation Preparation Email Management Calendar Management Meeting Coordination Database Management Reporting

Head Receptionist / Leasing Clerk

CAPREIT Apartments

Sep 2020 - Jul 2021 (10 months)

Managed front desk operations, incoming calls, emails, resident inquiries, appointments, and administrative requests. Maintained resident and leasing records, prepared documents, and coordinated schedules with internal teams.

Front Desk Operations Customer Service Records Management Data Entry Scheduling

Loss Prevention Associate

Ross Dress for Less

Mar 2019 - Jul 2020 (1 year 4 months)

Supported loss prevention efforts and store operations.

Front Desk Clerk

VMG Resources

Jul 2016 - Nov 2019 (3 years 4 months)

Answered phones, greeted visitors, handled routine correspondence, scheduled appointments, and supported daily office operations. Completed data entry, maintained records and files, and routed information to appropriate staff.

Front Desk Operations Customer Service Data Entry Records Management Scheduling

Store Manager

Forman Mills

Aug 2014 - Mar 2018 (3 years 7 months)

Managed daily operations, staff scheduling, customer concerns, reports, records, and administrative responsibilities. Coordinated team priorities, communicated expectations, and handled confidential information.

Store Operations Staff Scheduling Customer Service Records Management Reporting Confidentiality Team Coordination