Erin Hough
@erinhough
IT technician focused on network troubleshooting, system administration, and reliable uptime.
United StatesWhat I'm looking for
I’m an Information Systems Technician (IT) in the United States Navy, where I troubleshoot network, hardware, and software issues while handling core system administration responsibilities. I support efficient operations through network monitoring, user permissions and security, and account management.
I focus on resilience and responsiveness: I complete daily backup procedures to ensure data recovery and redundancy, and I respond to dozens of internal help desk tickets in a timely manner. I also trained alongside medical personnel in First aid and CPR and combat life saving tactics, and I completed a SEC+ Bootcamp covering SY0-701 and Cisco cybersecurity concepts.
Experience
Work history, roles, and key accomplishments
Waitress and Hostess
Giovanni's Pizza and Lucca's
Jan 2019 - Jan 2021 (2 years)
Answered phone calls and placed takeout and delivery orders while greeting guests and supporting catering and event hosting. Provided table service for hundreds of customers over a year and contributed to a positive influx of regular patrons.
Information Systems Technician
United States Navy
Jan 2021 - Present (5 years 5 months)
Troubleshooted network, hardware, and software issues and performed system administrator responsibilities including network monitoring, user permissions, and security. Managed daily backup and maintenance procedures for data recovery and redundancy, and supported help desk ticket resolution and account access management.
Education
Degrees, certifications, and relevant coursework
Great Lakes, Illinois Basic Training
Basic Training, Military Training
Completed basic training in Great Lakes, Illinois, graduating in January 2022.
North Penn High School
High School Diploma, High School
Earned a High School Diploma from North Penn High School in Lansdale, Pennsylvania, graduating in June 2021.
Availability
Location
United StatesAuthorized to work in
Job categories
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