Open to opportunities

Erin Cummings

@erincummings

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Experienced remote customer service professional skilled in call center operations.

United States

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What I'm looking for

I seek remote or hybrid customer-facing roles where I can use my call-center, scheduling, and reporting strengths, work independently, and grow into leadership.

I am a dedicated customer service professional with many years of experience in call center operations, client relations, and remote support. I consistently deliver empathetic, accurate service across phone, chat, and email while documenting interactions and resolving concerns efficiently.

My background includes high-volume inbound/outbound call handling, scheduling, reporting, and strict adherence to confidentiality standards such as HIPAA. I have independently managed overnight hotel operations, led a small customer-facing team, and supported administrative and bookkeeping tasks.

I excel at multitasking, time management, and self-directed work in virtual environments, and I bring proven conflict-resolution, training, and documentation skills to roles that require reliability, organization, and strong customer-focused communication.

Experience

Work history, roles, and key accomplishments

Current

Personal Shopper

Current

Shipt

Oct 2023 - Present (2 years)

Managed order fulfilment via mobile app, coordinated with customers through in-app messaging, and independently scheduled and prioritised tasks to ensure timely delivery and accurate orders.

order fulfillment Mobile Apps Scheduling Prioritization Time Management

Foster Parent / Case Manager

Independent Services Network

Jun 2020 - May 2024 (3 years 11 months)

Provided caregiving and case management, coordinated with schools, medical providers and agencies, and maintained online documentation to support client wellbeing and services.

Case Management Caregiving Documentation Coordination Reporting Child Welfare

Flight Dispatcher

CHI Aerospace

Aug 2021 - Jun 2022 (10 months)

Scheduled students, managed check-ins and payments, assisted with administrative bookkeeping and reporting, and supported community projects to maintain efficient flight school operations.

Scheduling Customer Service Bookkeeping Reporting Administrative Support Operations Coordination

Customer Service Representative

OnBrand24

Mar 2020 - Dec 2020 (9 months)

Handled high-volume inbound/outbound calls remotely, scheduled medical appointments, documented interactions and maintained HIPAA-compliant records while delivering empathetic patient-centered service during the pandemic.

Remote Customer Service Scheduling HIPAA CRM Systems

Night Auditor

Residence Inn by Marriott

Sep 2018 - Mar 2020 (1 year 6 months)

Operated overnight hotel front-desk independently, processed check-ins/outs and payments, balanced daily reports, and resolved guest escalations to maintain operational accuracy and guest satisfaction.

Payments Processing Reporting Guest Relations Escalation Management Microsoft Excel

Grooming Salon Manager

Petco

Jun 2015 - Sep 2018 (3 years 3 months)

Managed a five-person customer-facing team, oversaw scheduling and training, handled escalated customer issues, and produced daily sales and performance reports to align store operations with corporate goals.

Team Leadership Scheduling Training Customer Escalation Sales Reporting Spreadsheets