At Termometal Ada d.o.o., I support a Windows-first environment for approximately 600 employees, 200+ computers, and 150 office email accounts. I troubleshoot workstation, application, access, email, VPN, and network issues, then document and verify fixes.
I also test internal workflows and AI-assisted scripts in controlled environments, checking functionality, permissions, and security before production use.
At Soft Tronic d.o.o., I worked in and later led a five-person technical team supporting approximately 30 business customers. I diagnosed faults remotely, prioritized incidents, coordinated escalations, and verified service restoration.
At SKS Company, I installed, configured, and tested LAN/WAN, Wi-Fi, routers, and access points across multiple locations. Earlier, as a Receptionist in London, I handled international customer enquiries and operational problems in English.
