Erika Gullicksen

My name is Erika Gullicksen, and I am an Operations Management Professional based in Titusville, FL. With a strong background in streamlining policies and procedures, I have a proven ability to manage day-to-day operations effectively. My experience includes working as a National Customer Service Representative, where I resolve issues and provide guidance related to Sharecare's platform, ensuring customer satisfaction and operational efficiency.

Previously, I served as an Administrative Supervisor at Sharecare Operating Company Inc., where I collaborated with leadership to enhance processes and improve customer experiences. My role as a Release of Information Specialist involved maintaining confidentiality and compliance with HIPAA guidelines while gathering essential patient data. I also have experience as a Lead Patient Care Coordinator, where I coached and trained staff across multiple offices, ensuring the delivery of premium patient care and executing community outreach events.