Eriel Justin Soriano

Oversaw a team of billing specialists to ensure accurate, timely claim submissions and regulatory compliance; led audits, training, and performance monitoring to reduce billing errors and resolve complex claims.

Processed medical claims, verified patient insurance, reviewed and corrected claim submissions to ensure accurate reimbursements and timely payment posting. Improved claim accuracy and reduced denials through auditing and insurer follow-up.

Supervised customer service representatives, managed performance and training, and ensured high-quality support for telecom services including mobile, internet, and cable TV.

Managed customer bookings and reservations for hotels, airlines, and cruises, delivering accurate reservation handling and improving customer satisfaction.

Completed on-the-job training performing food service duties, customer service, and maintaining operational standards in a fast-paced restaurant environment.

Assisted customers with telecom service issues for mobile, internet, cable TV, and landlines, achieving timely resolution and maintaining service satisfaction.

Completed Bachelor of Secondary Education with a major in Values and Religious Education.

Completed Senior High School with a focus on Science, Technology, Engineering, and Mathematics (STEM).