Open to opportunities

Eric Thames

@ericthames

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Experienced manager with a strong background in casino and retail industries.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my leadership skills in a dynamic environment, focusing on team development and operational excellence.

I am an experienced manager with a robust background in the casino, food service, and retail industries. My career has been marked by a proven track record in team leadership, financial management, operational efficiency, and exceptional customer service. Currently, I serve as a Sales Manager at M&M Granite, where I lead a team of Sales Representatives, set KPI goals, and actively coach my team to drive business growth. My hands-on approach ensures that I lead by example, fostering an environment of collaboration and success.

Previously, I held various managerial roles, including General Manager at Domino’s Pizza, where I successfully led a team of over 20 employees and implemented innovative sales strategies that resulted in a 15% increase in annual revenue. My experience as an Assistant Store Manager at Walgreens allowed me to optimize store operations and significantly reduce inventory shrinkage. I pride myself on my ability to enhance customer satisfaction and operational efficiency, making me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager

Current

M&M Granite

Jun 2024 - Present (1 year)

Led a team of Sales Representatives, setting KPI goals and providing coaching to drive business growth and achieve sales targets. Reviewed sales processes and inspected installations to identify improvements and ensure customer satisfaction.

Sales Management Team Leadership KPI Tracking Coaching Customer Satisfaction Process Improvement

Craps Dealer

Bally’s Casino

Sep 2023 - Jun 2024 (9 months)

Dealt craps, adhering to all gaming regulations and providing exceptional customer service to enhance the gaming experience. Assisted in training new dealers and actively participated in promotional events to engage clientele.

Craps Dealing Customer Service Client Engagement

Assistant Store Manager

Walgreens

Sep 2022 - Sep 2023 (1 year)

Supervised a team of 10+ employees, optimizing store operations and significantly reducing inventory shrinkage by 10%. Managed daily financial operations and implemented promotional strategies, boosting sales by 15% and increasing customer satisfaction by 20%.

Inventory Management Financial Management Customer Satisfaction

General Manager

Domino’s Pizza

Aug 2019 - Sep 2022 (3 years 1 month)

Led a team of 20+ employees, overseeing daily operations including budgeting, payroll, and inventory management while upholding high standards for food quality. Introduced innovative sales strategies, achieving a 15% increase in annual revenue and effectively resolving customer complaints to enhance satisfaction.

Operations Management Team Leadership Budgeting Inventory Management Sales Strategy Customer Service Payroll Management

Education

Degrees, certifications, and relevant coursework

Louisiana State University Shreveport

Bachelor of Science (B.S.), Finance

Activities and societies: Honor Society

Completed a Bachelor of Science degree with a focus on Finance. Gained foundational knowledge in financial principles and practices.

Bossier Parish Community College

Associate of Applied Science, Business Administration with a minor in Accounting

Obtained an Associate of Applied Science in Business Administration with a minor in Accounting. Developed skills in business operations and financial record-keeping.