Looking for a job

Muhammad Faizan Khan

@muhammadfaizankhan1

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I improve SaaS onboarding, product support, and customer operations through clear technical problem-solving.

United States

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What I'm looking for

I'm looking for a customer success, product support, or operations role where I can improve onboarding, resolve customer issues, streamline workflows, and use CRM, automation, and AI tools to help customers get more value from technology.

At Baam, I supported more than 300 customers with account setup, product guidance, and ongoing support, while co-leading a team of eight professionals and improving daily customer operations.

Previously at AMK Technologies, I resolved first-line technical and application issues across macOS, Windows, Microsoft 365, and account access. I also built AI-powered assistants, troubleshooting guides, and knowledge resources using ChatGPT and Claude to reduce repetitive support requests and improve access to operational information.

Experience

Work history, roles, and key accomplishments

Customer Success and Support Specialist

Baam

Nov 2024 - Sep 2025 (10 months)

Assisted more than 300 customers with account setup, product guidance, and ongoing support while delivering excellent customer service. Built lasting customer relationships by understanding individual needs and providing personalized solutions. Resolved application-related issues and customer inquiries while maintaining a high level of customer satisfaction. Clearly explained products and services

Customer Support Technical Support Customer Service Post sales Support Salesforce GoHighLevel Jira AI Tools Team Leadership Training Workflow Automation

Information Technology Support Specialist

AMK Technologies

Aug 2022 - Nov 2024 (2 years 3 months)

Provided first-line technical and application support to employees and end users through email, chat, and remote assistance. Investigated and resolved MacOS, Windows, Microsoft 365, application, and account access issues, escalating complex cases when appropriate. Logged, prioritized, and tracked support requests using a ticketing system while following established response time expectations. Assi