Ericka Pender
@erickapender
Shift Lead who delivers friendly customer service and reliable team operations in fast-paced retail and care environments.
ZimbabweWhat I'm looking for
I’m a Shift Lead who keeps operations running smoothly by opening and closing the store, counting the cash drawer, preparing deposits, and ensuring every shift task gets completed. I manage the work schedule, coordinate cleaning and restocking, and maintain a friendly, professional customer experience.
My experience goes beyond retail: I’ve provided weekly schedules and hands-on support in senior services, helping clients with daily activities like meals, brushing teeth, walks, memory games, and medication-related support. I also provided emotional support to clients and families and handled light housekeeping while monitoring and reporting changes in condition to the primary caregiver.
I’m comfortable balancing speed and quality—taking orders, preparing and serving food items, delivering trays, completing ASAP orders, and supporting inventory levels by placing orders and receiving deliveries. I bring strong communication, adaptability, and time management, and I’ve trained new team members on company policies, procedures, and products while ensuring compliance with health and safety regulations.
Experience
Work history, roles, and key accomplishments
Shift Lead
Smoothie King
Aug 2021 - May 2022 (9 months)
Opened and closed the store, including cash drawer counts and preparing deposits. Managed shift schedules, ensured cleaning and restocking were completed, maintained inventory by placing orders and receiving deliveries, and handled customer complaints professionally.
Respite Caregiver
Anawha Valley Senior Service
Nov 2020 - Jul 2021 (8 months)
Maintained a weekly client schedule and assisted with daily activities such as meal preparation, brushing teeth, walks, taking medicine, and memory games. Monitored and reported changes in client condition to the primary caregiver and provided emotional support to clients and their families with light housekeeping and personal care assistance.
Nutrition Technician
Harleton Area Medical Center
Sep 2018 - Sep 2020 (2 years)
Cleaned and stocked the prep station and supported patient meal operations by taking orders from designated floors. Delivered and picked up trays for the dishwasher and processed ASAP orders as needed.
Cashier
Burger King
Jun 2018 - Aug 2018 (2 months)
Entered customer orders, filled orders, cashed out the drawer, and provided friendly service. Kept the lobby and bathrooms clean and restocked counters, bathrooms, and condiment stations.
Cashier
Taco Bell
May 2016 - Oct 2016 (5 months)
Entered customer orders, filled orders, and cashed out the drawer while maintaining a clean service area. Restocked counters, bathrooms, and condiment stations and ensured lobby sanitation.
Education
Degrees, certifications, and relevant coursework
United Education Institute - Stone Mountain
Associate's degree, Medical Billing and Insurance Coding
Completed an associate degree in Medical Billing and Insurance Coding in 2023 at United Education Institute in Stone Mountain.
Southern NewHampshire University Online
Bachelor's degree, Psychology
Earned a bachelor's degree with a major in Psychology through Southern NewHampshire University Online in 2021.
West Virginia Junior College
Associate's degree, Business Management
Completed an associate degree with a major in Business Management at West Virginia Junior College in 2018.
Riverside High School
High School, General Education
Graduated from Riverside High School in 2017, completing double the credits required.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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