Open to opportunities

Eric Cooke

@ericcooke

Message

I am an operations manager in funeral and cremation services specializing in transport, facilities, and client support.

United States

Message

What I'm looking for

I seek a role in funeral or cremation operations where I can apply fleet and facilities management, compassionate family support, and process improvements to deliver reliable, respectful service.

I manage crematory and transport operations, overseeing dispatch, fleet maintenance, and decedent transfers across four locations. I also handle technical support, facilities maintenance and operational recordkeeping to ensure seamless service delivery.

As owner of a removal service and through roles as office administrator and removal technician, I led teams, managed billing and client accounts, and maintained filing systems. I routinely coordinate with directors and cremation operators to support visitations and services. I prioritize discretion and compassionate communication with families.

I bring practical problem-solving, organizational discipline, and hands-on operational experience to roles that require reliability and empathy. I'm seeking to contribute to a funeral or cremation provider where I can improve operations and support families during difficult times.

Experience

Work history, roles, and key accomplishments

Current

Crematory Operations Manager

Current

Tidd Family Funeral Home and Crematory

Oct 2024 - Present (10 months)

Manage crematory operations and decedent transport, operating a fleet across 4 locations and dispatching removal calls. Perform technical troubleshooting, records updates, and facilities maintenance to ensure safe, compliant operations.

Crematory Operations Decedent Transport Fleet Management Dispatching Records Management Technical Troubleshooting Facilities Maintenance Customer Service

Current

Office Administrator

Current

Edwards Funeral Service

Aug 2024 - Present (1 year)

Maintain and update file systems, answer phones and emails, and manage billing inquiries while providing account assistance to families. Coordinate decedent transport to the funeral home and crematory and support operational logistics.

Office Administration Records Management Billing Customer Service Decedent Transport Scheduling

Owner / Removal Technician

The Arlen Rose Company

Mar 2021 - Oct 2024 (3 years 7 months)

Managed a team to transfer decedents and maintained/operated a fleet of vehicles while dispatching calls and assisting directors and cremation operators. Oversaw daily operations and provided hands-on removal and transport services.

Team Leadership Decedent Transfer Fleet Operations Dispatching Cremation Assistance Facilities Maintenance Client Communication

Funeral Support Staff

Newcomer Funeral Home

Nov 2018 - Jan 2022 (3 years 2 months)

Assisted funeral directors with visitations and services, accepted and released property to families, and supported directors and cremation operators with decedent handling. Performed removals and drove funeral vehicles for cemetery and service transports.

Funeral Support Property Release Decedent Handling Customer Discretion Removals