Eric Atsiade
@ericatsiade1
I manage high-volume customer support tickets, resolve complaints, and maintain SLA-focused service quality.
GhanaWhat I'm looking for
I manage high-volume customer inquiries through email and support platforms, delivering fast, professional service while tracking and resolving tickets against SLA targets in Freshdesk.
As a Customer Service Assistant, I process transactions, resolve complex customer complaints, and document every interaction clearly and empathetically. I stay focused on quality under pressure and bring strong ticket-handling, problem-solving, and time-management skills.
My experience as a Typist and Graphic Designer includes high-speed data entry, complex Microsoft Office document formatting, and maintaining graphic design servers to support data integrity and workflow efficiency.
I'm completing an HND in Information and Communication Technology at Ho Technical University, with coursework in database management systems and graphic designing. I also apply SEO principles to improve the visibility and performance of digital assets.
Experience
Work history, roles, and key accomplishments
Typist and Graphic Designer
Somanya
Managed high-speed data entry and complex document formatting using Microsoft Office and advanced layout tools. Maintained and configured graphic design servers, ensuring data integrity and workflow efficiency.
Customer Service Assistant
Somanya
Managed high-volume customer inquiries via email and support platforms, ensuring fast and professional service. Utilized Freshdesk to track, prioritize, and resolve support tickets within established SLA targets.
Education
Degrees, certifications, and relevant coursework
Ho Technical University
Higher National Diploma, Information and Communication Technology
2023 -
Pursuing an HND in Information and Communication Technology with coursework in database management systems and graphic design.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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