At Systemantech Inc., I support enterprise applications and endpoint operations as a Sr Desktop Support Engineer. I coordinate user acceptance testing and deployment readiness, and support passwordless authentication rollout through YubiKey testing and deployment.
I serve as the primary point of contact for InfoSec remediation and PCI DSS compliance activities for a BPO program. I also partner with IT Security on endpoint protection, antivirus, and Windows patch compliance.
At INNOVPHIL Bicol Business Center, I configured and deployed employee laptops and workstations, managed user provisioning, and maintained IT assets. I also supported IELTS testing operations and office network, CCTV, and data backup processes.
At Ateneo de Naga University, I provided L1/L2 support and led desktop upgrade initiatives across offices and computer laboratories. Earlier, as a Computer Laboratory Technician / Custodian, I maintained lab and multimedia equipment and assisted with live streaming and event production.
